Zovir LLC is committed to providing clear and convenient order delivery services. This shipping policy outlines details regarding order processing times, delivery areas, shipping methods, estimated delivery times, and shipment tracking, helping you understand the entire process from order placement to delivery.

  1. Delivery Areas

Currently, our delivery services are available only for valid shipping addresses within the United States, including areas that meet carrier delivery requirements.

When placing an order, please ensure you provide a complete and accurate shipping address and contact information to facilitate smooth processing and delivery. Due to variations in carrier service coverage, delivery restrictions may apply to certain remote areas or special addresses.

  1. Order Processing Time

Once an order is confirmed and payment is completed, we typically require 1–3 business days to process the order, prepare the items, and arrange shipment.

Business days do not include weekends or public holidays. Processing times may vary based on order volume, inventory availability, or other special factors.

Once the order has shipped, relevant delivery information will be provided via email where applicable.

  1. Shipping Methods and Carriers

We select appropriate shipping services based on the delivery address, package specifications, and logistics arrangements. Common U.S. logistics carriers we may use include:

USPS (United States Postal Service)

UPS (United Parcel Service)

FedEx (Federal Express)

The specific carrier used depends on the actual shipping arrangements for the order. We will organize shipment based on the applicable shipping service and delivery conditions.

  1. Estimated Delivery Time

After the order has shipped, delivery within the United States typically takes an estimated 3–7 business days. This is an estimate; actual delivery times may vary depending on the destination region, carrier schedules, weather, holidays, and other shipping factors.

The total delivery time includes both order processing time and transit time. Additional time may be required during peak periods or under special circumstances.

  1. Shipping Costs

Applicable shipping costs will be displayed at checkout. If an order qualifies for free shipping based on our published terms, the relevant offer will be applied as indicated on the page. Please verify the final order total and applicable shipping fees before submitting your order.

  1. Shipment Tracking

Once your order has shipped, we will provide you with a tracking number or relevant delivery information, provided the carrier offers such services.

You can check the status of your package on the carrier’s official website. If tracking information has not yet updated, please allow some time for the logistics system to synchronize the data.

  1. Incorrect Addresses and Delivery Failures

Customers are responsible for providing an accurate and complete delivery address and contact information when placing an order.

Please contact us as soon as possible if you discover an error in the address. Once an order has entered the shipping or transit process, address modifications may be subject to carrier restrictions.

If a package cannot be delivered due to an incomplete address, the absence of a recipient, or other delivery issues, subsequent handling will be determined by the carrier’s policies and the specific circumstances of the order.

  1. Delayed, Lost, or Damaged Packages

If your package has not arrived past the estimated delivery time, or if the items received are damaged during transit, please contact customer service and provide your order number, tracking information, and any necessary photographs.

We will assist in verifying the shipment status based on the situation and address the issue in accordance with applicable order policies and legal regulations.