Zovir LLC is committed to providing clear and convenient after-sales service. This policy outlines the eligibility criteria for product returns, the refund process, and related procedures. Please read the following information carefully before submitting a return or refund request.

  1. Return Period

Customers may submit a return request within 30 days of the product’s delivery date. Requests submitted after this period may not be accepted, except where otherwise required by law.

To initiate a return, please contact customer service for instructions before proceeding. Do not ship the product back without prior confirmation.

  1. Return Conditions

Products submitted for return must meet the following conditions:

The product remains unused and shows no damage or obvious signs of use that would affect resale.

The product, along with its original accessories, instructional materials, and packaging, should be as complete as possible.

The product must match the original order details.

The customer must provide a valid order number or other proof of purchase.

For products that have been used, damaged, or do not meet resale criteria, we will evaluate return eligibility based on the specific circumstances and applicable laws. No restrictions herein affect the rights consumers are entitled to by law.

  1. Product Quality Issues and Incorrect Shipments

If the received product has quality issues, was damaged during shipping, or does not match the order, please contact us as soon as possible. Please provide your order number, a description of the issue, and relevant photos so we can verify the situation.

Once a quality issue, shipping damage, or incorrect shipment is confirmed, we will arrange for a return, exchange, or refund based on the specific circumstances. We will cover the return shipping costs for eligible returns.

  1. Returns Unrelated to Quality Issues

Customers may submit a return request for personal reasons—such as a change of mind or the product not meeting expectations—provided the return conditions are met.

For returns unrelated to quality issues, the customer is generally responsible for the return shipping costs. Products must be shipped back according to the instructions provided by customer service and must comply with the return conditions outlined in this policy.

  1. Refund Process

Upon receipt of the returned product, we will inspect the product’s condition and the associated return information. Once the return request is approved, the refund will be processed via the original payment method or another applicable method mutually agreed upon in accordance with the law.

Generally, the refund process will be initiated within 3–5 business days after the returned item is received and verified. The actual time it takes for funds to appear in your account may vary depending on the processing procedures of the payment service provider, bank, or other financial institutions.

If the return request does not meet the relevant criteria, we will notify the customer of the specific details and handle the matter in accordance with applicable laws.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet entered the shipping process may be eligible for cancellation; orders that have already shipped or entered the delivery process may not be directly cancellable and will need to be handled in accordance with the return policy.

For orders where payment has been successfully collected and cancellation/refund conditions are met, we will process the refund in accordance with applicable policies.

  1. Refund Not Received

If you have not yet received your refund, please first check the transaction history of your original payment account and confirm whether the expected processing time has elapsed.

If the estimated processing time has passed, you may contact your payment service provider or bank to verify the transaction status. If the issue remains unresolved, please contact Zovir LLC Customer Service and provide your order number and relevant payment details so that we may investigate further.

Return Information

Address: 13598 Preciado Ave, Chino, CA 91710

Email: nathan@zovir.store

Phone: (840) 277-1775